Learn how to create, start, and manage your appointments.
This can be yourself or your dependent. Dependents can be set up in the profile section.
By entering at least 2 fields, you are able to search for providers. Tap "Schedule" next to the provider you want to meet to start setting up an appointment.
Select the date and time you want to see the provider. Enter the reason for your appointment. Select "yes" if you are using insurance. Under payment type, if you are paying with insurance, select "Insurance Pay"; otherwise, select "Out of Pocket".
Make sure to check all the boxes. Then tap “Schedule Now”.
Now it will appear in the Pending page. You will get a notification once your provider confirmed your appointment.
Tap the "Appointments" tab in the bottom navigation bar.
There will be three sections: Pending, Upcoming, and Previous.
"Pending" Appointments are appointments waiting to be accepted either by you or your provider. Once an appointment is accepted, it will move to the "Upcoming" appointments.
"Upcoming" Appointments are appointments that are accepted by both you and your provider. You and your provider can start video calls from here.
"Previous" Appointments are a history of appointments that were scheduled before today's date.
Under the "Pending" Appointments section:
The appointment will move to the "Upcoming" Appointments.
You can always cancel or reschedule pending or upcoming appointments.
Step 1: Choose an appointment, tap “Cancel Appointment” button, you can choose cancel or reschedule this appointment.
** Please be aware, some providers do have a cancellation fee. You are notified when setting up the appointment.
Under the "Upcoming" Appointments section:
For the appointment you want to start:
Method 1: Tap the appointment to see the appointment details, then tap "Start Appointment".
Method 2: Tap "Start Appointment" directly on the appointment.
Once the appointment is started, you will be in a waiting room until your provider joins the appointment. Once both you and your provider join, the video call will start.
To leave the appointment, tap the “End Call” button.
If your healthcare provider started the appointment, you will receive a notification.
Under the “Upcoming” appointments section, tap “Start Appointment” of the correct appointment to join the call.
